This Privacy Policy explains how Akuna Wallet Ltd. and any subsidiaries and affiliated companies (“Akuna”, “we” or “us”) collects, uses, and discloses information about you (“you” or “your”). This Privacy Policy applies when you use the Akuna mobile wallet application (“Application”) for interacting with the Stellar Network (as defined below), the Akuna website located at www.akunawallet.com or successor site, and other online products and services that link to this Privacy Policy (collectively, our “Services”), contact our customer service team, engage with us on social media, or otherwise interact with us.
We may change this Privacy Policy from time to time. If we make changes, we will notify you by revising the date at the top of this policy and, in some cases, we may provide you with additional notice (such as adding a statement to our website or sending you a notification). We encourage you to review this Privacy Policy regularly to stay informed about our information practices and the choices available to you.
1 CONTENTS
The Stellar Network
Collection of Information
Use of Information
Sharing of Information
Advertising and Analytics
Transfer of Information to the United States and Other Countries
Your Choices
Contact Us
2 THE STELLAR NETWORK
2.1 The Services allow you to generate, authorize, submit and broadcast transactions on the “Stellar Network,” a distributed ledger network powered by an open-source protocol, the reference implementation for which is found here: https://github.com/stellar/. This Privacy Policy does not apply to any information stored on the Stellar Network.
2.2 Information you may transmit to the Stellar Network via the Akuna Application includes, but is not limited to, your public sending address, the public key information of the receiver, the amount of digital currency sent or exchanged, the time and date of the transaction, and any other data you may choose to include. Due to the inherent nature of blockchain technology, information stored on the Stellar Network is public and permanent and cannot be hidden, amended, or deleted. You should be aware that any information posted to the Stellar Network will be made permanently available to the public. Your transactions and addresses may reveal information about you and those with whom you are transacting. Such information can potentially be correlated with you and others now, or in the future, by any party who chooses to do so, including law enforcement.
3 COLLECTION OF INFORMATION
The information we collect about you depends on how you interact with us or use our Services. In this section, we describe the categories of information we collect and the sources of this information.
3.1 Information You Provide to Us
We collect information you provide directly to us. For example, you share information directly with us when you create an account, fill out a form, request customer support, or otherwise communicate with us. The types of personal information we may collect include your first and last name, email address, phone number, username, and any other information you choose to provide.
3.2 Information We Collect Automatically When You Interact with Us
When you access or use our Services, or otherwise transact business with us, we automatically collect certain information, including:
i. Registration Information:
We collect information about you when you register for an account for the Services, such as IP address, public key information, device information and information used for key recovery services.
ii. Transactional Information: When you submit transactions to the Stellar Network, we collect information about the transaction, including a list of all deposits, withdrawals, transfers, and exchanges; sender public address; recipient public address; asset type; amount; time stamp; and date.
a. We also collect information about transactions generated by Ramps (as defined below) that are shared with us for the purpose of facilitating your transactions. A “Ramp” is a participant on the Stellar Network that offers eligible persons the ability to convert between a real currency and digital assets.
b. We also collect information about public recovery keys generated by Key Recovery Service Providers (each a “KRSP”) that are shared with us for the purpose of enabling key and account recovery upon your request.
iii. Device and Usage Information:
We collect information about how you access our Services, including data about the device you use, such as your hardware model, operating system version, mobile network, IP address, unique device identifiers, browser type, and app version. We also collect information about your activity on the app, such as screen views and button clicks, as well as on our website, such as browser type, operating system, device type, access times, pages viewed, links clicked, and the page you visited before navigating to our Services.
iv. Information Collected by Cookies and Similar Tracking Technologies:
We (and our service providers) use tracking technologies, such as cookies and web beacons, to collect information about you. Cookies are small data files stored on your hard drive, or in device memory, that help us improve our Services and your experience, identify which areas and features of our Services are popular, and count visits. Web beacons (also known as “pixel tags” or “clear GIFs”) are electronic images that we use on our Services and in our emails to help deliver cookies, count visits, and understand usage. For more information about cookies and how to disable them, see the Your Choices section below.
3.3 Information We Collect from Other Sources
We may supplement the information we collect from you with information we collect from third parties. For example, we may obtain information about you from Ramps (such as KYC status), data analytics providers, and other third parties.
3.4 Information We Derive
We may derive information or draw inferences about you based on the information we collect. For example, we may make inferences about your location (at the city, state, or region level) based on your IP address.
4 USE OF INFORMATION
We use the information we collect to administer your account and provide you the Services. We also use the information we collect to:
i. Provide, maintain, and improve our products and services;
ii. Participate in the provision of account recovery services and verify your identity;
iii. Send you technical notices, security alerts, and support and administrative messages;
iv. Communicate with you about products, services, contests, promotions, and other information offered by Akuna and others that we think will interest you, unless you have opted out of such communications;
v. Target advertisements to you on third-party platforms and websites unless you have opted out;
vi. Respond to your comments and questions and provide customer service;
vii. Monitor and analyze trends, usage, and activities in connection with our Services;
viii. Detect, investigate, and prevent security incidents and other malicious, deceptive, fraudulent, or illegal activity, and protect the rights and property of Akuna and others;
ix. Debug to identify and repair errors in our Services;
x. Comply with our legal and financial obligations; and
xi. Carry out any other purpose described to you at the time the information was collected.
5 SHARING OF INFORMATION
We share your information in the following circumstances or as otherwise described in this policy:
i. In connection with your use of the Services, we share information with the Stellar Network, including publicly and permanently, as described in The Stellar Network above.
ii. We may share your first and last name, phone number, and username with other users if the search function in the Application is turned on.
iii. We may share information with third party entities or organizations with whom you choose to interact through the Application, like Ramps, that need access to your information in order to provide services to you in connection with the Application, such as allowing you to convert between real currency and digital assets.
iv. When you authorize the creation of a separate recovery account with a KRSP, or request an account recovery operation from a KRSP, we will share with the KRSP information required by the KRSP to create your account with them or to execute your account recovery operation, such as your phone number or email address. Your recovery account with, and recovery instructions sent to, the KRSP are separate from and independent of your account with us and account recovery instructions sent to us.
v. We may share information with vendors, service providers, and consultants that need access to your information in order to perform services for us, such as companies that assist us with analytics, providing compliance functions, fraud prevention, and customer service.
vi. We may disclose your information if we believe that disclosure is in accordance with, or required by, any applicable law or legal process, including lawful requests by public authorities to meet national security or law enforcement requirements.
vii. We may share information if we believe that your actions are inconsistent with our user agreements or policies, if we believe that you have violated the law, or if we believe it is necessary to protect the rights, property, and safety of Akuna, our users, the public, or others.
viii. We share information with our lawyers and other professional advisors where necessary to obtain advice or otherwise protect and manage our business interests.
ix. We may share information in connection with, or during negotiations concerning, any merger, sale of company assets, financing, or acquisition of all or a portion of our business by another company.We share information with your consent or at your direction.
x. We also share aggregated or de-identified information that cannot reasonably be used to identify you.
6 ANALYTICS
6.1 We allow others to provide analytics services across the web and in mobile apps. These entities may use cookies, web beacons, device identifiers, and other technologies to collect information about your use of our Services and other websites and applications, including your IP address, web browser, mobile network information, pages viewed, time spent on pages or in mobile apps, links clicked, and transaction information. This information may be used by Akunaand others to, among other things, analyze and track data, determine the popularity of certain content, and better understand your activity.
7 TRANSFER OF INFORMATION TO THE UNITED STATES AND OTHER COUNTRIES
Akuna is headquartered in Ghana and we have operations and service providers and third-party partners in the United States and other countries. Therefore, we and our service providers and third-party partners may transfer your personal information to, or store or access it in, jurisdictions that may not provide levels of data protection that are equivalent to those of your home jurisdiction. Where required by law, we provide adequate protection for the transfer of personal data in accordance with applicable law, such as by obtaining your consent, relying on the European Commission’s adequacy decisions, or executing Standard Contractual Clauses. Where relevant, you may request a copy of these Standard Contractual Clauses by contacting us at support@akunawallet.com.
8 YOUR CHOICES
8.1 Account Information
You may update and correct certain account information at any time by logging into your account and editing your information in your settings in the Application.
8.2 Cookies
Our website uses cookies to collect information. A cookie is a small file of letters and numbers that we store on your browser or the hard drive of your computer. Cookies contain information that is transferred to your computer’s hard drive. We use the following cookies on our website:
i. Strictly necessary cookies:
We use cookies from Cloudflare (such as __cf_bm) to help distinguish between humans and bots. These cookies are essential for the secure and reliable operation of our website.
ii. Analytical/performance cookies:
We also use cookies from Go Daddy (such as _tcc1_visitor and _tcc1_visit) to collect anonymized, aggregated data. This helps us understand how visitors use our site, allowing us to improve its performance and ensure users can easily find what they are looking for. Additionally, the _scc_session cookie is used to maintain an anonymized user session on the server. Most web browsers accept cookies by default, but you can adjust your settings to remove or reject them. Please note that doing so may affect the availability and functionality of some of our services.
8.3 Mobile Push Notifications
We may send push notifications to your mobile device. You can deactivate these messages at any time by changing the notification settings on your mobile device.
9 CONTACT US
If you have any questions about this Privacy Policy, please contact us at: support@akunawallet.com